Privacy Practices
We are required by HIPAA laws to follow the practices described in our Notice of Privacy Practices when regarding any personal medical/health information that we have about you, and which are kept in or by this facility. We may obtain your consent for the use or disclosure of some information about you, and we are required to obtain your consent for some purposes. There are some situations in which we do not have to obtain your consent. This Notice of Privacy Practices does not cover every possible use or disclosure. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.
What are your Rights?
  • To see and get a copy of your records (with some exceptions)
  • To appeal if we decide not to let you see all or some parts of your record.
  • To ask for the record to be changed if you believe you see a mistake or something that is not complete.
  • You must make this request in writing. We may deny your request if:
  • We did not create the entry that is wrong; or the information is not part of the file that we would let you see; or we believe the record is accurate and complete.
  • To know to whom we have sent information about you for up to the last six (6) years. The first request in a 12-month period is free. We may charge you for additional requests.
  • To limit how we use or disclose information about you. For example; not to release information to your spouse or a particular provider agency. This must be made in writing and we are not required to agree to the request
  • To ask that we communicate with you about medical matters in a certain way or at a certain location. This must be made in writing.
  • To tell us (authorize) other releases of your personal information not described above. You may change your mind and remove the authorization at any time (in writing).
  • To have a paper copy of the Notice of Privacy Practices.
  • To file a complaint if you believe any of your rights have been violated. All complaints must be in writing. You will not be penalized if you file a complaint.
Who has Access to your Personal Information?
With your permission, medical/health information about you can be used to:
  • Plan your treatment and services:
    • This includes releasing information to qualified professionals who work at our facility and are involved in your care and treatment. It may also include the Missouri Department of Mental Health. We will only release as little as possible for them to do their jobs.
  • Submit bills to your insurance, Medicaid, Medicare or third party payers.
  • Obtain approval in advance from your insurance company.
  • Exchange information from Social Security, Employment Security or Social Services.
  • Measure our quality of services.
  • Decide if we should offer more or fewer services to consumers.
  • To coordinate HealthCare Home Services with your primary care physician and other providers IF you elect to enroll as a healthcare home member.

With your permission, we may use your personal information:
  • To exchange information with other state agencies as required by law.
  • To treat you in an emergency
  • To treat you when there is something that prevents us from communicating with you.
  • To send you appointment reminders.
  • To inform you about possible treatment options.
  • For certain types of research.
  • When there is a serious public health or safety threat to you or others.
  • As required by State, Federal or Local Law;
    • This includes investigations, audits, inspections and licensure.
  • When ordered to do so by a court of law.
  • To communicate with law enforcement if you are a victim of a crime, involved in a crime at our facility or you have threatened to commit a crime.
  • To communicate with coroners, medical examiners, funeral homes when necessary for them to do their jobs.
  • To communicate with federal officials involved in security activities authorized by law.
  • To communicate
Privacy and Security Officer
Shirleen Sando
(573) 888-5925
Client Information Home Page